Terms of Service

Terms of Service

Effective Date: June 10, 2026

Welcome to The Narrow Lane. By accessing or using our website at thenarrowlane.com, you agree to be bound by these Terms of Service. Please read them carefully before using our site.

1. Acceptance of Terms

By visiting, browsing, or using thenarrowlane.com, you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of the site immediately.

2. Use of the Site

You agree to use this site only for lawful purposes and in a way that does not infringe the rights of others. You may not:

• Use the site to transmit spam, malware, or harmful content
• Attempt to gain unauthorized access to any part of the site or its systems
• Reproduce, duplicate, or resell any portion of the site without express written permission
• Engage in any conduct that disrupts or interferes with the site’s functionality

3. SMS / Text Messaging Program

Program Description. The Narrow Lane offers an SMS messaging program to communicate with customers and prospective customers who have provided their consent. By opting in, you agree to receive text messages from The Narrow Lane related to:

• Appointment scheduling, confirmations, and reminders
• Responses to inquiries you submit through our website or by phone
• Project updates, estimates, and follow-up communications
• Customer service and account-related messages

Message frequency varies based on your interactions with us.

Consent. You may opt in to receive SMS messages by submitting your mobile number through a form on our website or by providing it to our team and agreeing to receive texts. Consent to receive marketing or informational text messages is not a condition of purchasing any goods or services. Opt-in consent and the information collected as part of it will not be shared with or sold to any third parties for their marketing purposes.

Message and Data Rates. Message and data rates may apply. The Narrow Lane does not charge for the messages themselves, but your mobile carrier’s standard message and data rates may apply to any messages you send or receive. Please contact your wireless provider for details about your plan.

Opting Out. You may cancel the SMS service at any time by texting STOP to the number from which you received our messages. After you send the message “STOP,” we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to rejoin, simply opt in again as you did the first time, and we will resume sending messages to you.

Help. If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at info@thenarrowlane.com or (617) 620-3795.

Carrier Liability. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is outside the control of The Narrow Lane.

Age Restriction. You must be 18 years of age or older to opt in to and use this SMS service. By opting in, you represent that you are at least 18 years old.

Privacy. Information collected through our SMS program is handled in accordance with our Privacy Policy, available at https://thenarrowlane.com/privacy-policy/.

4. Intellectual Property

All content on thenarrowlane.com — including text, graphics, logos, images, and multimedia — is the property of The Narrow Lane and is protected by applicable copyright and intellectual property laws. You may not use, copy, or distribute any content without prior written consent.

5. Third-Party Links

Our site may contain links to third-party websites. These links are provided for convenience only. The Narrow Lane does not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and policies of any site you visit.

6. Disclaimer of Warranties

The Narrow Lane provides this website on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability

To the fullest extent permitted by law, The Narrow Lane shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of — or inability to use — this site or its content.

8. Privacy

Your use of this site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it at https://thenarrowlane.com/privacy-policy/ to understand our practices.

9. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

11. Contact Us

If you have any questions about these Terms of Service or our SMS program, please contact us:

The Narrow Lane thenarrowlane.com info@thenarrowlane.com (617) 620-3795